US West Coast made. Fast shipping on your custom prints
your memories and ideas, tangible in days.
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Frequently asked questions
• Can I customize my own design? How does the design tool work?
Yes! Click "Start Designing" on any customizable product page. Our drag-and-drop editor supports uploading PNG/JPG images (max 50MB) or using pre-made templates, adjusting size, position, and color with real-time preview, and adding text with 50+ fonts (no vector/PDF files accepted). Note: All designs are auto-checked for resolution before payment.
• What products can I customize? Are there any limitations?
We offer customization for apparel (T-shirts, hoodies, socks), accessories (canvas tote bags, phone cases, mugs), and home decor (wall art, small rugs ≤24"x36", pet memorial items). Not available: furniture, electronics, or items over 20 lbs.
• What are the image requirements for clear printing?
For best results: minimum 300 DPI at actual print size (e.g., 3"x3" logo needs 900x900 pixels). Format: PNG (transparent background) or JPG only — PDFs are not supported. Warning: Low-res uploads trigger an instant alert in the design tool. We recommend ordering a $5 physical color proof if color accuracy is critical.
• Can I cancel or modify my order after payment?
Custom orders cannot be canceled or modified once payment is confirmed (production starts immediately). Non-custom items may be canceled within 30 minutes via your account dashboard. Check your design carefully before checkout — the "Production Started" email marks the cutoff point.
• What payment methods do you accept? Are there extra fees?
We accept credit/debit cards (Visa, Mastercard, Amex, Discover via Apple Pay/Google Pay) and digital wallets (PayPal). All payments are fee-free — no hidden charges. International cards may incur bank fees.
• Is payment secure? Do you store my card details?
Yes, 100% secure: PCI DSS Level 1 certified payment gateway with 256-bit SSL encryption. We never store full card numbers — sensitive data is tokenized by Stripe. All transactions comply with U.S. banking regulations.
• What taxes or additional costs apply?
You’ll see all costs upfront at checkout: California residents pay 7.25%–10.25% sales tax (varies by county). Other Western states (OR, WA, NV, AZ): No state sales tax. Shipping fees apply unless your order totals $49+ (free shipping threshold).
• What’s your refund policy for custom vs. non-custom items?
Custom items: No refunds unless defective (e.g., major color mismatch >15%, printing errors). Submit photo evidence within 14 days of delivery. Non-custom items: Return unused products in original packaging within 30 days for a full refund (buyer covers return shipping). Refunds process within 5 business days of approval.
• How long until I receive my order?
Total time = Production (2–5 business days) + Shipping: California addresses 1–3 business days (USPS Priority Mail). Other Western states (OR, WA, NV, AZ) 2–5 business days. Excludes weekends/holidays. Production starts after payment confirmation.
• How is shipping calculated? Do you offer free shipping?
Flat-rate shipping: $4.99 for most items (free on orders $49+). Large items (e.g., rugs >24"): $9.99 (not eligible for free shipping). We only ship to the Western U.S.: CA, OR, WA, NV, AZ. Orders outside these states will be canceled automatically.
• Do you offer expedited shipping options?
Yes! At checkout: UPS 2nd Day Air: $12.99 (delivers in 2 business days after production). USPS Priority Mail Express: $24.99 (overnight within CA). Standard shipping is default — select upgrades during checkout.
• Can I track my order? What if tracking doesn’t update?
Tracking is sent via email once shipped and also viewable in "My Orders". If no updates for >48 hours, contact us immediately — delays usually mean production is pending (e.g., design approval needed).
• Do you ship internationally or to Alaska/Hawaii?
No. We only serve the Western U.S. (CA, OR, WA, NV, AZ). Alaska, Hawaii, and international addresses are not supported — orders will fail at checkout.
• What if my order arrives damaged or is lost?
We cover all risks: Damaged items — send photos + video unboxing within 24 hours of delivery. We’ll reship or refund within 3 business days. Lost packages — after 7 days past estimated delivery, we’ll investigate with carriers and replace or refund.
• How do you protect my data and designs?
We follow strict U.S. privacy standards: Design files are auto-deleted from servers 30 days after order completion. Personal data is never sold or shared for marketing (CCPA-compliant). Full details: See our Privacy Policy — updated May 2025 per California law.